Terms and Conditions

Mandela Safari Holidays prides it self as one of the best tour operators in Uganda. We specialize in providing affordable memorable budget, midrange and luxury tailor-made safaris in Uganda, Rwanda, Kenya and Tanzania.

We request our clients to read through the following terms and conditions of our services and may ask us where they may need more clarification before booking a safari holiday with us.

CONFIRMATION OF A TOUR.

1. A tour with Mandela Safari Holidays will always be confirmed after our client has paid a nonrefundable fee of 25% of the quoted price. This amount helps us to make bookings for your hotels and lodges and some other related arrangements. The remaining balance should be cleared at least 8 days before the start of your tour. For clients who want to clear the balance in cash, it should be settled(on arrival).

In some cases we may ask for a 50% deposit to confirm the tour. This normally happens in cases of fishing safaris, cross country safaris, luxury safaris and gorilla safaris.

1. Payments for gorilla permits, chimpanzee permits should be made to nil balance and are 100% non-refundable. There is always high competition for these permits and therefore, a gorilla permit/chimpanzee permit can never be issued if you have not made its full payment.

HOTELS AND LODGES 

Being among the best tour operators in Uganda means working with some of the best hotels and lodges in the industry.

1. Accommodation allocated to clients in Mandela Safari Holidays’ itineraries are only available upon booking, we do ask our clients to book as early as possible (especially in the high and peak seasons). In case an accommodation is sold out, we select you another accommodation of the same class. We always let the client(s) know about this in time.
2. Accommodation offered by Mandela Safari Holidays is based on two people sharing a room. Single occupancy can also be availed on request.
3. Mandela Safari Holidays will always change an accommodation/campsite to another should they predict any condition that may hinder their clients’ holiday schedule. The client is always told about this.

  PRICES

1. Most of our tours are full board and therefore we normally include; fueled 4WD car, English speaking driver/guide, all park entrance fees, full board accommodation, all meals as indicated in the itinerar(y)ies, bottled drinking water, game drive fees, boat trips, game ranger fees, camping gear if applicable.
2. We normally do not include the following in our price quotations; air fares, travel insurance, visa and passports, laundry fees unless offered by accommodation as customer care service, meals not stated in the itinerary, drinks besides water provided in the safari car and optional activities mentioned in the itinerary if any.
3. All special requests must be agreed upon with a client before making a booking with us. We do our best to handle all these but some may be rejected since we may not have direct control over them. In this case a full refund for such a request will be made to the client.

TRANSPORT

1. For your African Safari Holidays, we use a fleet of cars which are well serviced and all are 4WD, they are always ready for the African bumpy roads. Our safari cars are among the best in the country to the extent that some other top companies hire them. Because of this we pride our selves as one of the best tour operators in Uganda.
2. We use Toyota mini Hiace Mini Van (1-7) passengers, Toyota Land Cruiser(1-7passengers), In our safari vehicles, every client is entitled to a window seat and enough leg and luggage space.
3. Our cars are well maintained and serviced, however, anything can happen on the road. In case of car breakdown we are responsible for providing our clients with a replacement vehicle at no extra cost. Our driver guides have simple mechanical training, should they fail to fix an issue, the client is requested to be patient for some minutes or hours depending on the location to receive a replacement vehicle.

PERMITS AND WILDLIFE

1. We normally charge a fee of US dollars 35 in order to help book your gorilla or chimpanzee permit. However, this charge shall not apply to clients who book their whole tour(s) with us.
2. A gorilla permit and chimpanzee permit is evidence that you have been permitted to participate in trekking activities to see these creatures in their natural habitat. Participants in these activities should be ready to hike between 45 minutes and 7 hours depending on the movements of the primates on a particular day. We can never guarantee seeing them because they are wild animals and therefore no one can tell where they will be on a given day.
3. We understand that seeing animals in their natural habitat is memorable and this is why we train our guides as much as possible to avail them with enough skills including animal spotting. However, it is not a guarantee that you will see all animals in the park; this may depend on a number of factors.

 LIABILITY

1. Mandela Safari Holidays fights tooth and nail to make sure that all safari itineraries and activities agreed upon with a client or travel agent are carried out in the most possible way. However, our suppliers (accommodation, private reserves and sanctuaries, national parks etc.) may in rare cases omit some activities of the tour. Since we do not have direct control over them, we do not accept liability for errors and omissions of such suppliers.
2. Mandela Safari Holidays will not be responsible for any delays caused by flights. For airport transfers, we always ask for your flight details so as to make an easy follow up in case of delay.
3. Mandela Safari Holidays provides one phone with a local SIM Card in all its vehicles to ease communication between the clients and safari consultant in office. Should the clients find some issues with the accommodation, tour guide or other service providers as the tour is concerned, the safari consultant is the immediate person you should contact. If immediate action is not taken, the client should write to the director or travel agent /foreign partner not more than two weeks after the tour.
4. Due to unforeseen circumstances such as bad roads or bad weather, Mandela Safari Holidays reserves the right to change the route of the safari or even make changes in the itinerary. This is always first discussed with the clients.
5. It is the responsibility of the travel agent or foreign partner to make sure that clients have all the requirements including passports, visas, cameras, binoculars, hiking shoes, proper medical forms, travel permits and more for a proper safari since we are never in direct contact with clients in this case.
6. Mandela Safari Holidays will not be responsible or compensate for disasters that are beyond the company’s control and its staff. These include; floods, riots, terrorist attacks, nuclear disasters, poor weather conditions, theft, closure of roads and borders, civil conflicts and the likes that are beyond the control of the company.
7. Mandela Safari Holidays reserves the right to adjust an accommodation, road route, tour schedule, or date. This may occur due to a number of factors such as natural hazards, conflicts and so on. Such cases are reported to you as soon as possible. As the best tour operators in Uganda, we receive updates about the above as fast as possible and act accordingly.
8. We also reserve the right to eliminate a group or a member of the group from a tour depending on his or her state. This may happen in case of serious sickness, mental disorder and so on.

CANCELATION POLICY

We only confirm a cancellation of a tour after receiving a note including a reason as to why you want your tour cancelled. 

CANCELLATION POLICY

We charge the following of the total cost should one decide to cancel a safari tour. The gorilla and chimpanzee permit fees are fully nonrefundable.   60 days before arrival – 15% 59-31 days before arrival- 30% 30-9days before arrival- 50% 9-3 days before arrival- 75% 2 days or less- 90%